Question 3 [40]

3.1 A senior manager in the organisation where you are employed as training manager argues during a board meeting that the ROI (Return on Investment) experienced after a training session is too low to allow for future training to be considered. Please argue the case for the additional benefits of training that a company may experience, by means of practical examples, to strengthen your viewpoint.

3.2 Some enterprises structure and carry out their own training programmes, whilst others use academic institutions and external training providers to structure and deliver their programmes. Provide a comparison between using internally and externally based training with the respective risks for each.