QUESTION $38$

There has been a great deal of friction among staff members at a local community mental health agency due to policies and procedures that are widely regarded as unfair. At weekly staff meetings, an inordinate amount of time is spent discussing superficial matters, yet no time is allotted to discuss the staff's real concerns. This is referred to as

a$.$ the tip of the iceberg effect.

b$.$a hidden agenda.

c$.$ a wise management strategy.

d$.$the A$-$B$-$C Theory of agency management.