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Question 3 A. Explain the meaning of the phrase, 'Value turn off. (2 marks) B. A service-oriented attitude alone will not assure good service.

Question 3 A. Explain the meaning of the phrase, 'Value turn off". (2 marks) B. "A service-oriented attitude alone will not assure good service." Assess THREE (3) strategies that a company or organisation might utilise to address the statement above. C. (9 marks) Discuss THREE (3) roles of the service provider in creating customer value within the organisation. (9 marks)

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