Question 3 a) The ever increasing use of computers by organizations makes it easier to collect, store and share information. However, it also makes it easy for organizations to misuse the information. Identify five ways in which organizations could misuse personal information through the use of computers. (10 marks) b) Define: i. Customer Relationship Management [CRM] (2 marks) ii. State three questions customer relationship management systems seek to answer. (3 marks) c) An organization wants to connect to the internet so that they also benefit from being part of the global village. Outline four components they must have to connect to the internet