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Question 3 Consider the relevance of consumer protection requirements and identify (2) risks for the following; 3.1Consumer (Buyer/tenant/Seller or landlord) 3.2Risk to the Agency 3.3Risk

Question 3

Consider the relevance of consumer protection requirements and identify (2) risks for the following;

3.1Consumer (Buyer/tenant/Seller or landlord)

3.2Risk to the Agency

3.3Risk to the Industry

3.4Personal Risk

Question 10

In FIFTY TO ONE HUNDRED words Describe how the agency can clearly communicate to the consumer their rights and responsibilities, with regards to complaints resolution processes

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