Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

QUESTION 3 Majlis Perbandaran Puchong (MPP) is a local government body which provides a range of services for the area of Puchong, Selangor. Puchong is

QUESTION 3

Majlis Perbandaran Puchong (MPP) is a local government body which provides a range of services for the area of Puchong, Selangor. Puchong is a wealthy area within the country with many tourist attractions. One of MPP's tasks is to ensure that waste is collected from the homes and businesses in Puchong. The goal for MPP's waste management department is 'to maintain Puchong as a safe, clean and environmentally friendly place where people and businesses want to both stay in and return to.'

The need for waste collection is linked to public health concerns, the desire to keep the streets clean and attractive and the desire to increase the amount of rubbish which is recycled. MPP is funded through a single local tax and does not charge its residents or businesses separately for most of its services, including waste collection. There is no public or political appetite for outsourcing services such as waste management.

Waste collection is performed by the workforce using a fleet of vehicles. The waste is either taken to recycling plants or else to landfill sites for burying. MPP obtains revenues from all the recycled waste but this only just covers the cost of running the recycling facilities. Against a background estimate that waste will increase by 1% p.a. in the future, the national government has ordered local authorities, such as MPP, to promote the recycling of waste and has set a target of 40% of all waste to be recycled by 2020.

In order to discourage the creation of non-recyclable waste, the government has imposed a levy per tonne of waste buried in landfill sites and has stated that this levy will rise over the next five years in order to encourage continuing improvement in the amount of recycled waste. Currently, Selangor is in a long recession and so local authority revenues have fallen as tax revenues reflect the poor state of the economy.

Along with other local authorities, MPP has tried to cut costs and so has focused on financial measures of performance. In a recent, private meeting, the chief executive of MPP was heard to say 'keep costs under control and we will worry about quality of service only when complaint levels build to an unacceptable level.' As one of the area's largest employers, cutting staff numbers has been very difficult for MPP due to the impact on the local economy and the reaction of the residents.

The current performance indicators used at MPP are drawn from the existing information systems with national figures given for comparison. Those relating to waste collection for the year ending 31 March 2019 are:

image text in transcribed
Volume of waste (tonnes) MPP National total Landfill 1,250,000 13,750,000 Re-cycled 950,000 9,500,000 Total 2,200,000 23,250,000 Cost (RM'000) MPP National total Staff cost 110,000 1,190,000 Total cost 250,000 2,850,000 MPP National total No. of staff 3,500 39,900 No. of households 2,380,952 26,190,476 No. of complaints about waste uncollected 18,250 200,750 Frequency of waste collections (days) 14 12

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access with AI-Powered Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Management Accounting Information for Decision-Making and Strategy Execution

Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young

6th Edition

137024975, 978-0137024971

Students also viewed these Accounting questions