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Question 3 Outline organisational procedures and standards for processing complaints. Listed in the table below are principles of three of the key AS/NZS 10002:2014 standards

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Question 3 Outline organisational procedures and standards for processing complaints. Listed in the table below are principles of three of the key AS/NZS 10002:2014 standards for complaint management. With each of these principles, provide an explanation on how an organisation would apply this. (Word count is approximately 30 words for each explanation.) Principle Provide an explanation on how an organisational would apply this. The first row is an example to guide you The organisation is committed to effective complaint handling values and feedback In our Policy of Processing Customer Complaints, we are committed to a satisfactory resolution through complaints with all our customer complaints because we see it as an opportunity to grow the business to meet the needs of our customers Complaints are acknowledged in a timely manner, addressed promptly and the complainant is kept informed throughout the process

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