Question 3: Repayment

As part of our sales process, we informed farmers about commitment fees. The commitment fee is an installment payment that the farmer makes every month to contribute towards the repayment of their loan. The farmer is then required to pay any outstanding balances in full once they harvest their produce.

How do you ensure that field agents always inform farmers about this important part of the business?

You have just realized that some of your agents are hiding this information so that they can sell more. Describe how you will go about solving this problem