Question $3$

What was the primary lesson the author of "Compliance vs$.$ Compassion" learned during her early years as a customer service representative at $1-800$MEDICARE?

A$.$ Treating callers as unique individuals with their own beliefs and needs is essential for success.

B$.$ Compliance that domes from black$-$and$-$white rules is the only way to provide excellent customer service.

C$.$ Focusing solely on coverage requirements is the key to success in customer service.

D$.$ Helping callers during the donut hole phase in Medicare is the most critical aspect of customer service.