QUESTION 31

When people criticize the process by which data have been collected they usually blame (select all that apply):

	A.	Poor stratification methods
	B.	The sampling procedures used to pull the data
	C.	All of the above
	D.	Dates of the data collection
	E.	No risk adjustments of the data

QUESTION 32

Was there a time when measuring performance was not a central focus within the healthcare industry?

	A.	It has only been since 2000 that politicians and the public have been pushing for more healthcare data.
	B.	Most countries today are not focusing on the measurement of healthcare performance.
	C.	No. Measurement has always been a central aspect of the healthcare industry.
	D.	Prior to the early 1980s, measurement was not a central topic of concern within the healthcare industry.

QUESTION 33

A major challenge in building a measurement system is:

	A.	Getting people to move out of conceptland and into measurementland.
	B.	Establishing targets and goals for the organization.
	C.	Hiring skilled statisticians.
	D.	Moving the management team to think beyond financial measures.
	E.	Collecting historical data to document trends.

QUESTION 34

What are the two major categories of sampling designs?

	A.	Computer-based sampling
	B.	Non-probability sampling
	C.	Replacement sampling
	D.	Iterative sampling
	E.	Probability sampling
	F.	Statistical sampling

QUESTION 35

The three primary drivers of improvement are (select three):

	A.	Ideas
	B.	Execution skills
	C.	Financial strength of the organization
	D.	Management skills
	E.	Will
	F.	Leadership vision

QUESTION 36

Identify the four components of Demings System of Profound Knowledge (select four).

	A.	Setting targets
	B.	Understanding variation
	C.	Developing marketing plans
	D.	Theory of knowledge
	E.	Human behavior
	F.	Appreciation of a system
	G.	Managing to a budget

QUESTION 37

Instead of asking patients, What is the matter with you? we should be asking them What matters to you?

True

False

QUESTION 38

Shewhart charts are more sensitive than run charts because they: (mark all that apply)

	A.	Have the mean as the centerline of the chart instead of the median
	B.	Are based on tests of significance and p-values
	C.	Use the standard deviation to determine variability
	D.	Have upper and lower control limits
	E.	Always provide a target

QUESTION 39

When you have two data points, it is very likely that:

	A.	One will be different from the other.
	B.	A regression line can be plotted.
	C.	We can decide if we are getting better or worse.
	D.	A p-value can be created to see if the results are significant.
	E.	We do not need to collect more data.

QUESTION 40

Select the three types of measures that constitute a family of measures.

	A.	Financial measures
	B.	Target measures
	C.	Outcome measures
	D.	Serial measures
	E.	Process measures
	F.	Balancing measures