Question $4/12$

You're working as a cashier during the busy holiday season. After waiting in line for an hour, a customer asks you to process a return. However, returns are only processed at the customer service desk.

What should you say?

I$\text{'}$m sorry you've had to wait so long. Let me see if I can find someone at the customer service desk who can assist you right away.

This line is only for purchases. I can direct you toward the customer service desk. The line should be shorter there.

I$\text{'}$m sorry; this line is for purchases only. I$\text{'}$d be happy to point you to the customer service line.

Unfortunately, I$\text{'}$m not authorized to process returns. Since you've waited this long, though, I'll give it a try.

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