Question 4: (10 Marks) Mr. Mahmood is the owner of the Mahmood Appliances Store in Sohar. He gives a sales presentation to his clients. Last month, he conducted a sales presentation in Muscat for a new coffeemaker imported from China. Soon after the presentation, one gentleman approached him and started enquiring about the product's price and quality. Mr. Mahmood got stunned by seeing this gentleman because last month in Dubai Shopping Festival, this gentleman bought the same coffeemaker at a much higher price. Through reliable sources, Mr. Mahmood got the news that the coffeemaker had a breakdown and not getting repaired too. Now the gentleman firmly believes that the coffee maker is of low quality. a. If you are in place of Mr. Mahmood, how will you address the concern of this gentleman who may be your prospect? b. What steps will you take to convince the prospect that the quality of your coffee maker is up to the mark? Discuss the above case in detail with suitable examples. Question 4: (10 Marks) Mr. Mahmood is the owner of the Mahmood Appliances Store in Sohar. He gives a sales presentation to his clients. Last month, he conducted a sales presentation in Muscat for a new coffeemaker imported from China. Soon after the presentation, one gentleman approached him and started enquiring about the product's price and quality. Mr. Mahmood got stunned by seeing this gentleman because last month in Dubai Shopping Festival, this gentleman bought the same coffeemaker at a much higher price. Through reliable sources, Mr. Mahmood got the news that the coffeemaker had a breakdown and not getting repaired too. Now the gentleman firmly believes that the coffee maker is of low quality. a. If you are in place of Mr. Mahmood, how will you address the concern of this gentleman who may be your prospect? b. What steps will you take to convince the prospect that the quality of your coffee maker is up to the mark? Discuss the above case in detail with suitable examples