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Question 4 In class we discussed a how to achieve a frictionless customer experience, and that achieving superior customer competence requires: Value and Reliability. A

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4

In class we discussed a how to achieve a frictionless customer experience, and that achieving superior customer competence requires:

Value and Reliability.

A Kan Ban system.

Relevancy and Trust.

An R&D team of specialists.

None of these are correct.

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