Question 4 - Use the IRAC method

Lindsay borrowed money from Newcastle bank to purchase a motor car for her daughter. She was recently talking to one of her friends, Madeline, who had similarly borrowed money for a car for her child from Wollongong Bank.

Lindsay realised that the terms she received for the loan from Newcastle Bank are very unfair. She wants to make a complaint to AFCA. What powers does AFCA have to review Lindsays complaint against Newcastle Bank.