Question 5

A) Identify at least 10 touchpoints (direct and indirect) of the customer journey for a prospective amusement park in Montreal targeting millennials

B) Specify what you will do to enhance the "stickiness" of the customer journey. Provide 3 specific strategies, or tactics that you would implement. Make sure that each tactic reflects a distinct concept we've discussed in class

C) Identify 2 different co-creation opportunities that will enhance the customer experience