Question 5 and 4 Please. Thank you!!
Small Ponds College Clinic Small Ponds College operates a walk-in medical clinic Once in the treatment room, the NP reads over the to meet the acute medical needs of its students, faculty form deseribing the patient's ailment, discusses the and staff members, and covered relatives. Patients problem with the patient, and takes standard arriving at the clinic are served on a first-come, first- measurements including blood pressure and served basis. temperature. The NP then makes a rough diagnosis, based on the measurements and symptoms, to Upon arriving at the clinic, patients receive a form determine if the ailment is treatable by an NP. All this from the receptionist sceking basic biographical takes about 10 minutes. information and the nature of the medical condition for which treatment is being sought. Completing the form State law identifies ailment types which NPs are typically takes 6 minutes, and requires receptionist permitted to treat. If the condition is treatable by an oversight during that time. NP, then a more thorough diagnosis is undertaken and - for the NP to complete the detailed diagnosis and medica becore the receptionist retrieves the patient's as roughly diagniksed, is not treatable by the NP, then the patient's file is placed in the stack for a physician (MD). After a patient's medical records file is retrieved, the form describing the medical problem is appended to it, Patients wait an average of 20 minutes for an MD. and it is placed in a stack with other files. The stack Given their higher training and skill, MDs are able to of files is ordered per the time stamps on the forms. diagnose and treat patients in 15 minutes, despite dealing with more difficult, less routine cases. When a nurse practitioner (NP) finishes with their current patient, they select the next file from the stack Thirty patients arrive each hour, of which 30% are and escort that patient to one of the treatment rooms. seen by an MD. There are 2 receptionists, 3 MDs and Files remain in the stack for about 10 minutes. 12 NPs. Questions (please show your work) 1. Draw a process flow diagram for the medical clinic. 2. How many patient flow paths did you find? 3. How long does it take for a patient to get in and out of this clinic? 4. What is the capacity utilization of Receptionists, MDs and NPs? What do you conclude from these values (what observations do you draw, what recommendations might you make)? 5. To achieve 100% utilization of Receptionists, MDs and NPs, how many Receptionists, MDs and NPs are needed? 6. The management of Small Ponds College Clinic is exploring an idea intended to help improve long-term putient care. They propose that 50% of all the patients that are seen by an MD, after being seen by the MD, must then meet with an NP for a short counseling session. The NP counseling session takes 6 minutes, and is preceded by a 4 minute wait. Provide your analysis of this process change. Small Ponds College Clinic Small Ponds College operates a walk-in medical clinic Once in the treatment room, the NP reads over the to meet the acute medical needs of its students, faculty form deseribing the patient's ailment, discusses the and staff members, and covered relatives. Patients problem with the patient, and takes standard arriving at the clinic are served on a first-come, first- measurements including blood pressure and served basis. temperature. The NP then makes a rough diagnosis, based on the measurements and symptoms, to Upon arriving at the clinic, patients receive a form determine if the ailment is treatable by an NP. All this from the receptionist sceking basic biographical takes about 10 minutes. information and the nature of the medical condition for which treatment is being sought. Completing the form State law identifies ailment types which NPs are typically takes 6 minutes, and requires receptionist permitted to treat. If the condition is treatable by an oversight during that time. NP, then a more thorough diagnosis is undertaken and - for the NP to complete the detailed diagnosis and medica becore the receptionist retrieves the patient's as roughly diagniksed, is not treatable by the NP, then the patient's file is placed in the stack for a physician (MD). After a patient's medical records file is retrieved, the form describing the medical problem is appended to it, Patients wait an average of 20 minutes for an MD. and it is placed in a stack with other files. The stack Given their higher training and skill, MDs are able to of files is ordered per the time stamps on the forms. diagnose and treat patients in 15 minutes, despite dealing with more difficult, less routine cases. When a nurse practitioner (NP) finishes with their current patient, they select the next file from the stack Thirty patients arrive each hour, of which 30% are and escort that patient to one of the treatment rooms. seen by an MD. There are 2 receptionists, 3 MDs and Files remain in the stack for about 10 minutes. 12 NPs. Questions (please show your work) 1. Draw a process flow diagram for the medical clinic. 2. How many patient flow paths did you find? 3. How long does it take for a patient to get in and out of this clinic? 4. What is the capacity utilization of Receptionists, MDs and NPs? What do you conclude from these values (what observations do you draw, what recommendations might you make)? 5. To achieve 100% utilization of Receptionists, MDs and NPs, how many Receptionists, MDs and NPs are needed? 6. The management of Small Ponds College Clinic is exploring an idea intended to help improve long-term putient care. They propose that 50% of all the patients that are seen by an MD, after being seen by the MD, must then meet with an NP for a short counseling session. The NP counseling session takes 6 minutes, and is preceded by a 4 minute wait. Provide your analysis of this process change
