Question 5

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Incomplete resolution of a conflict can cause the parties to do which of the following?

• Restart movement through the conflict stages
• Move on from the conflict
• Resolve the conflict more quickly
• Begin a new conflict on a different issue

Question 6

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Which of the following theories interprets human interactions as a set of strategies and actions intended to move individuals closer to attaining goals?

• Power-based theory
• Game theory
• Relationship-based theory
• Rights-based theory

Question 7

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In which style of mediation is a mediator allowed to offer suggestions and opinions?

• Facilitative mediation
• Mediation-arbitration
• Evaluative mediation
• Transformative mediation

Question 8

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Which of the following is a result of the growth of ADR?

• Stronger community relationships
• Decrease in criminal activity
• More jail time for juvenile offenders
• Lower rate of divorce among married couples

Question 9

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Which of the following describes the collaborating conflict style?

• High in both cooperativeness and assertiveness
• Low in both cooperativeness and assertiveness
• High in cooperativeness and low in assertiveness
• Low in cooperativeness and high in assertiveness

Question 10

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Which of the following is considered the most intense stage of conflict?

• Tension
• Misunderstanding
• Crisis
• Incident

Question 11

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At which stage of conflict do parties start to adopt negative views of each other?

• Pre-conflict
• Misunderstanding
• Incident
• Crisis

Question 12

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In a conflict at the tension stage, which of the following behaviors would a mediator expect to see?

• Active attempts between the parties to harm each other
• Parties talking to others about the conflict in hopes of gaining allies
• Members of the parties minimizing the significance of incidents between them
• Unawareness of the parties' relationship to each other

Question 13

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Assad and his brother, Hasim, livein the United States but were raised in another culture.Hasimfrequently puts Assad down, borrowsmoney from him without repaying it, and inconvenienceshim in other ways. Assad's wife, who is not from the same culture as her husband and his brother, became angry at Assad and said, "Why do you put up with that fromHasim? You wouldn't let anyone else treat you like that!"

Assad replied, "You're right, I wouldn't. But he's my brother, and I have to take care of him. It's our way."

Which of the following indicates a likely source of Assad's willingness to"putup with" his brother's actions?

• Resources
• Compromise
• Identity
• Data

Question 14

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The compromising style can be described as which of the following?

• Highly assertive but low in competitiveness
• Highly assertive but not very cooperative
• Moderately cooperative and moderately assertive
• Highly cooperative but not very assertive

Question 15

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Michael and Amelia disagreed about who should tend to the affairs and health care of their father, Raphael, who was elderly and no longer self-reliant. As the conflict escalated, Michael and Amelia's relationship deteriorated, and Raphael developed immediate health concerns that required decisions. Michael and Amelia, who live several hours from each other, sought help from a community mediation center, but both refused to meet with each other. The case worker at the center recommended that they participate in a conciliation process.

Which of the following best explains why the case worker recommended conciliation?

• Conciliation is always faster than mediation.
• Conciliation will allow Michael and Amelia to have a decision made for them.
• Conciliation is the only appropriate process for dealing with elder care issues.
• Because they live far from each other, it may be difficult or impossible for Michael and Amelia to meet together.

Question 16

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Which of the following statements about the competing conflict style is true?

• Parties using this style are incapable of coming to an agreement.
• Parties using this style often see conflicts as win/lose scenarios.
• Parties using this style rely on physical force to get what they want.
• Parties using this style often take legal action to resolve conflicts.

Question 17

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Which of the following describes a requirement of collaborative law?

• All proceedings in collaborative law are matters of public record.
• A judge must approve the use of divorce mediation for the parties.
• Parties and lawyers sign a participation agreement.
• Lawyers attempt to mediate their case without their clients present.

Question 18

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Franklin was involved in a long-standing conflict with his neighbors over the condition of his house, which was very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently became very intense, and a local reporter wrote a story about it.

During the interview with Franklin, the reporter asked how the conflict affected Franklin.

"Well," Franklin replied, "it's hard having people not talk to me or complain about me. But if I'm okay living here, why should I waste money fixing it when I could save up for something I actually need, like a new car? It's MY property I shouldn't be forced to renovate just because I can afford to."

In Franklin's point of view, what is the advantage of this conflict?

• Acting on values
• Being interviewed
• Being talked about by his neighbors
• Not spending money

Question 19

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Which of the following statements about restorative justice is true?

• Restorative justice has higher penalties than court.
• Restorative justice is only appropriate for major offenses.
• Restorative justice aims to keep the victims at a distance from the offender.
• Restorative justice aims to reduce the likelihood of re-offense.

Question 20

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The avoiding style can be described as which of the following?

• High in both assertiveness and cooperativeness
• Low in both assertiveness and cooperativeness
• Low in assertiveness and high in cooperativeness
• High in assertiveness and low in cooperativeness

Question 21

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Which oneof the following conflict resolution processes is most appropriate when parties are unable or unwilling to meet together?

• Conciliation
• Restorative justice
• Arbitration
• Transformative mediation

Question 22

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__________ conflict would include external forces that impede parties' goals or the exercise of their rights.

• Data-based
• Relationship-based
• Values-based
• Structural

Question 23

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How do parties become aware of their unmet needs in the incident stage?

• Through a vague sense of unease
• Through a concrete occurrence
• Through mutual acquaintances
• Through a formal negotiation process

Question 24

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Aindividual's "preferred conflict style" can be described as which of the following?

• The style that the individual most often uses
• The style that the individual should rely on to resolve conflicts
• The only style that the individual is good at using
• The style that works best for the individual in most circumstances