QUESTION 5

1. Performance is measured to verify the achievement of goals. Generally an entity's goals are expressed in a:

   		financial statement
   		mission statement
   		benchmark
   		income statement

1 points

QUESTION 6

1. Which of the following could undermine the value of the balanced scorecard to an entity?

   		not ensuring that top management are committed to the success of the balanced scorecard
   		not making available sufficient resources such as training for implementation of the balanced scorecard
   		trying to use the scorecard as an extra level of top down control
   		all of the options could undermine the value of the balanced scorecard to an entity

1 points

QUESTION 7

1. Appointing managers responsible for the performance of divisions assists in which of the following?

   		improving the timeliness of and access to information as a result of localised decision making
   		improving the commitment and motivation of managers
   		freeing up central management time for strategic long-term planning
   		all of the options are ways in which the appointment of division managers assist an entity

1 points

QUESTION 8

1. The financial performance measure which is included in the list below is:

   		warranty claims
   		customer survey
   		asset turnover
   		maintenance hours