Question 5

Problem Statement: Software Quality Management

Excelligence Pvt. Ltd is revamping their internal processes and organizational structure in pursuit of excellence. Lately the management of this company has changed and majority of the new team members are fresh and newly inducted in the company. Earlier the company was not following any standards or best practices. They had no clearly defined job descriptions and were following ad hoc processes. The intentions were to develop the products and deliver them to the customers. It was sort of reactive strategy and similar to CMMI level 1.

They have hired you to go through a rigorous evaluation and review of their existing processes to produce better quality products ranging from desktop applications to sophisticated mobile applications. The initial reviews entail the existence of Quality Management System (QMS) in place.

Demings improvement cycle will be followed in order to implement QMS at first place and later on the emphasis will be on adoption of defect prevention and detection techniques. Internal audits will be performed on predefined intervals to ensure that all the employees are following the defined and agreed processes and procedures.

Required:

1. [02 marks] Suggest what components/functions are going to be implemented as part of QMS?
2. [02 marks] In your opinion, why Demings cycle has suggested for process improvement at Excelligence?
3. [02 marks] What defect prevention and detection techniques will you suggest if you were the consultant and why?
4. [02 marks] Why first part audit is being recommended? Can we have second party audit instead of first party audit?