QUESTION 58 Which one of the following is not assigned to individual customers when employing a customer profitability analysis? Sales revenue Cost of goods sold Cost of filling the customer's orders Cost of designing a new product QUESTION 59 Which one of the following might result from performing a customer profitability analysis? O Dropping some customers that are unprofitable Increasing prices or offering incentives to profitable customers Eliminating products that cause customers to complain Offering customers that use more services than others a special customer service unit that provides more one-on-one time