• Question 5(i) - refusing to rent a property to a person because of that person's marital status is a potential breach of what legislation?

• Question 5(ii) - can you think of another way to market the property so that it will target more single persons?HINT: What are some features of a property that you can highlight in order to attract single tenants?

• Question 7 - can you provide the names and years of 3 pieces of legislation you need to be aware of when dealing with residential tenancies?HINT: Please refer to Part [2] in your Cluster 4 Learner Notes

• Question 8 - what is the RTA Form (name and number) that you need to issue to a current tenant before bringing a potential tenant to inspect the property?

• Question 10 - this question is about what specific systems an agency should put in place to ensure keys to tenanted properties are kept under control and secured at all times. Can you please re-attempt this question?HINT: Refer to Part [1.2] in your Cluster 4 Learner Notes

• Question 11(i) - can you please provide more information in regards to preparing for a property inspection by a potential tenant. Please also advise what RTA Form you would need to issue before you can bring a potential tenant to inspect a currently tenanted property?

• Question 11(ii) - your answer is correct and the security of the agent is important, what other security measures could you take to maintain security of the property and any belongings that may be present?

• Question 12 - the answer you have provided is good. Can you please provide more detail about how you would qualify and screen tenants, including the information you would collect from the tenant, the steps you would take and the questions you would ask?HINT: Refer to Parts [7.2] and [7.3] in your Cluster 4 Learner Notes

• Question 13 - you correctly identified Form 1A out of the four key RTA Forms which need to be issued and completed upon signing a new tenant. Can you please provide some information about the what form is required to be completed by the tenant and the agent in regards to the condition of the property And what RTA information booklet can you provide for a new tenant when beginning a new tenancy?HINT: Please refer to Part [8.2] in your Cluster 4 Learner Notes

• Question 15(c) - what is the report that the property manager completes with the tenant at the property to document the condition of the property at the start of the lease?

• Question 16 - the agency's internal database stores personal information and details of both the tenants and landlords as a reference for further communication. Can you please identify what type of information is kept in the database? And can you please discuss any computer security and access measures you would use to protect the information that you have collected and stored in the database?HINT: Please refer to Part [24] in your Cluster 4 Learner Notes

• Question 18 - can you please provide more information on the types of inspections a property manager should carry outbefore,duringandaftera tenancy?HINT: Please refer to Parts [8.4], [16] and [20.4] of your Cluster 4 Learner Notes

• Question 19 - the information you have provided is correct. Can you also advise what RTA Form (name and number) must be issued to a tenant before entering a property to inspect it?

• Question 20 - can you please provide more detail about how rental monies should be received and recorded by an agency?HINT: Please refer to Parts [12.6] and [12.7] in your Cluster 4 Learner Notes

• Question 21 - the information you have provided is correct. Can you please provide more detail about the circumstances in which there is a maximum limit on the rental bond, and when there is no limit?HINT: Please refer to Part [8.3] in your Cluster 4 Learner Notes

• Question 23 - can you please provide more details about the steps you would take to access the rental bond to restore the condition of the property after the tenants move out?HINT: Please refer to Part [20.5] in your Cluster 4 Learner Notes

• Question 24 - what would you say to the landlord to justify the property management fees you charge?HINT: You may want to identify the activities involved in managing the property so that the landlord understands how much work is actually involved. See Part [1] in your Cluster 4 Learner Notes

• Question 25 - you are correct in saying that rent can be increased during a fixed term tenancy. But there are certain requirements which need to be met - can you please identify the relevant requirements?HINT: Please refer to Part [12.4] in your Cluster 4 Learner Notes

• Question 26 - the information you have provided is partly correct, but what are the specific steps you can take?HINT: Please refer to Part [19.7] in your Cluster 4 Learner Notes

• Question 28 - can you please re-answer this question from the perspective of a fixed term lease AND a periodic lease? Depending on the type of lease and when the landlord intends to sell, there are different lease termination options and consequences for the landlord and the tenant. This question requires you to discuss the options the landlord and the tenant have.HINT: Please refer to Part [21] in your Cluster 4 Learner Notes

• Question 29 - can you please provide more information about how would you monitor and stay current with lease renewals, and what communications you would initiate with a tenant as the lease end date approaches?HINT: Please refer to Part [18] in your Cluster 4 Learner Notes

• Question 30 - sometimes, waiting until the tenant gives you notice that they are not renewing the lease will be too late. What can you do in advance of the lease expiring to find out the tenant's intentions?HINT: Please refer to Part [18] in your Cluster 4 Learner Notes

• Question 33 - who specifically other then a real estate agentwithin the agencyshould a property manager report tenancy disputes to?