QUESTION 61 Advertisers use the social proof principle when they give away free samples. True O False QUESTION 62 All groups must move through all the stages of team development in order to evolve into teams. O True O False QUESTION 63 The "70/30" principle states that true active listeners spend almost 70 percent of their time O A. making assumptions about the messages and less than 30 percent of their time talking. B. listening and less than 30 percent of their time talking. O C. hearing and less than 30 percent of their time listening O D. questioning and less than 30 percent of their time listening QUESTION 64 Donna works in an auditing firm and her manager is extremely happy with the quality of her work. When the department head sends out an e-mail highlighting the common errors made while auditing a client's files, Donna does not bother to read the e-mail. This is because she knows that those errors were not made by her. This scenario best exemplifies O A. stereotyping. O B. self-monitoring. O C. selective perception. O D. projection. QUESTION 65 To increase individual creativity, it is important to stick to rules. O True O False QUESTION 66 means making assumptions about an individual or a group based on generalized judgments rather than on facts. O A. Projecting O B. Hacking O C. Stereotyping O D. Bootstrapping