Question 7

Which of the following statements best relates to the balanced scorecard's financial perspective?

1)	How can we maximize profits for the current year?

2)	How can we increase shareholder value?

3)	How will we achieve continuous improvements?

4)	How can we maximize customer satisfaction?

Question 8

Which of the strategic perspectives of the balanced scorecard focuses on a company's own operations that create value for customers that, in turn, help achieve financial objectives?

1) Financial

2) Customer

3) Internal-business-process

4) Learning-and-growth

Question 9

Which component of strategy measures the changes in operating income attributed solely to an increase in the quantity of output between Year 1 and Year 2?

1)	the growth component

2)	the price-recovery component

3)	the productivity component

4)	the cost leadership component

Question 10

________ are the subdivisions of income that management accountants use for the strategic analysis of operating income.

1)	Growth, price-recovery and cost leadership components

2)	Growth, price-recovery and productivity components

3)	Cost leadership, price-recovery and productivity components

4)	Growth, cost leadership and productivity components

Question 11

Which of the following statements is true of engineered costs?

1)	They arise from periodic (usually annual) decisions regarding the maximum amount to be incurred.

2)	They have a detailed, physically observable, and repetitive relationship with output.

3)	They include advertising, executive training, and R&D.

4)	They have high level of uncertainty.