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Question 8 All of the following are challenges present in attempting to standardize services, except A . attempts to homogenize services may be seen as

Question 8
All of the following are challenges present in attempting to standardize services, except
A. attempts to homogenize services may be seen as limiting the customers' choices
B. customers have different needs, and to reach the same level of quality, different services are needed
C. providing a service may still be accompanied by or result in a tangible product
D. the human element in offering of services has a significant role
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