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Question 8 Which of the following is a cost that, if eliminated, would reduce the actual or perceived value or utility (usefulness) customers experience from

Question 8

Which of the following is a cost that, if eliminated, would reduce the actual or perceived value or utility (usefulness) customers experience from using the product or service?

1) Non-value-added cost

2) Discretionary cost

3) Value-added cost

4) Committed cost

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