Question 80.

When can a known error record be raised?

1. As soon as the diagnosis is complete

2. After a workaround has been identified but not yet fully confirmed

Select one:

A. Neither 1 or nor 2 B. 1 only

C. 2 only

D. Both 1 and 2

Question 81.

What is the prediction and control of income and expenditure of money within the organization known as?

Select one:

A. Budgeting

B. Governance

C. Charging

D. Accounting

Question 82.

Which of the following are subsets of the service portfolio?

Retired Services

Service Catalogue

Configuration management systems (CMS)

Select one:

A. 2 only

B. None of the listed options

C. 1, 2 and 3

D. 1 and 2