Question (a) A planned change may occur in a three-stage process according to Kurt Lewin.

Explain the stated process in detail with the support of a real-life successful example. (15 marks)

(b) Ali, a manager in the production department of Printing Ace Sdn Bhd, wishes to increase the green behaviour of his staff. With your understanding of the force field analysis, explain to Ali the two general ways he can take to increase his staff's readiness to change. (10 marks)