Question A1 The ISO 9001 model enabled Yayasan Pahang to establish a standardised business operation and a systematic approach to performance monitoring, analysis and improvement. In 2003, Yayasan Pahang became the first state government agency in Pahang to achieve ISO 9001 certification. The Education Aid Department appeared to benefit the most from this new, more systematic work process. Based on the positive customer and stakeholder reaction to the benefits of quality implementation, Yayasan Pahang's top management looked for new quality initiatives to embark on, before settling on SIRIM's TQM implementation. Subsequently, SIRIM delivered TQM training and advisory services to Yayasan Pahang in area such as Benchmarking Quality Control Tools Balance Score Cards Key Performance Indicators and Customer Services In 2010, Yayasan Pahang officially adopted the Total Quality Management System as a tool to further enhance the performance of the organization. This initiative brought the organization in line with the Prime Ministers call for excellence, outlined in the Government Transformational Programme (GTP). Yayasan Pahang staff has been fully prepared and trained to respond to the PMs challenge of improving services to the people.

Based on above case study/article, answer all of the following questions:

b) Identify the comparative scopes between ISO 9001 and TQM.

c) List the benefits of Benchmarking to Yayasan Pahang.