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Question Answer Define negotiation. Define mediation. Why is conflict resolution important in the workplace? Why is it important to de-escalate incidents in the workplace? Research,
| Question | Answer | |
|---|---|---|
| Define negotiation. | ||
| Define mediation. | ||
| Why is conflict resolution important in the workplace? | ||
| Why is it important to de-escalate incidents in the workplace? | ||
| Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution and incident de-escalation. | Technique | |
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Hospitality Financial Management
Authors: Agnes L DeFranco, Thomas W Lattin
1st Edition
0471692166, 9780471692164
