Question Create a Business Process Map of the process to order a pizza online Think of all the tasks that you perform when you order a pizza and who is performing the tasks. Use the swim lanes format and include the steps but do not purchase the pizza.

1. Process #1 is to order online using self-service model, using a credit card and have the pizza delivered.

   • The map needs at least 10 steps

   • Clearly label each step of the map and clearly show flow direction.

   • Assume the payment card transaction is external to the website.

   • Show in RED the step or steps where the company database is updated with customer information

   • Show in GREEN the step or steps where the company database is updated with transaction information.

   • Include the person or system performing each step in the swim lanes format. Include the customer, Pizza clerk, and the external payment process.

   • Research Payment Card Industry compliance PCI. Describe what 2 ways a small business has to do in order to stay PCI compliant.

2. Process #2 is to order by talking to a person on the phone using a credit card and pick up the pizza.

   • The map needs at least 10 steps

   • Clearly label each step of the map and clearly show flow direction.

   • Assume the payment card transaction is external to the website.

   • Show in RED the step or steps where the company database is updated with customer information

   • Show in GREEN the step or steps where the company database is updated with transaction information.

   • Include the person or system performing each step in the swim lanes format. Include the customer, Pizza clerk, and the external payment process.

   • Describe the differences between the two maps especially the Point of Sale compared to the payment gateway.