Question:

Figure 6.6

Example 2

6.6 Develop a flowchart (as in Figure 6.6(e) and Example 2) showing all the steps involved in planning a party 264 PART 2 DESIGNING OPERATIONS Tools for Generating Ideas (a) Check Sheet An organized method of recording data by Soal Diagram: A graph of the value of one variables another var (c) Gauss-and-Eleg: A tool that dan processen that may an outcome Cause Metro Hour Defe12345678 W? IIN w Product Foot Absentem Marry Tools for Organizing the Data Preto Chart: A graph that identifies and plota problems or defects in descending order of frequency (e) Howart (Flocos Diagram: A chart that describes the steps in a process Frequency Peront ABCDE Tools for Identifying Problems Histogram. A diatribution that shows the frequency Cuences of a variable Dirbution for Station Process Control Chart Achart with time on the horontalis for plotting values of farby per control Target Lowo Time Repair time minutes) Roure 6.6 Serve Tools of TOM CHAPTER 6 MANAGING QUALITY 267 Example 2 A FLOWCHART FOR HOSPITAL MRI SERVICE Arnold Palmer Hospital has undertaken a series of process Improvement initiatives. One of these is to make the MRI service efficient for patient, doctor, and hospital. The first step, the administrator believes, is to develop a flowchart for this process. APPROACH A process improvement staffer observed a number of patients and followed them (and information flow) from start to end. Here are the 11 steps: 1. Physician schedules MRI after examining patient (START). 2. Patient taken from the examination room to the MRI lab with test order and copy of medical records. 3. Patient signs in, completes required paperwork. 4. Patient is prepped by technician for scan. 5. Technician carries out the MRI scan. 6. Technician inspects film for clarity 7. IfMRI not satisfactory (20% of time), Steps 5 and 6 are repeated. 8. Patient taken back to hospital room. 9. MRI is read by radiologist and report is prepared. 10. MRI and report are transferred electronically to physician. II. Patient and physician discuss report (END). SOLUTION Here is the flowchart: 8044 STUDENT TIP Flowcharting any process is an excellent way to understand and then try to improve that process 0-2731-010 11 10 20% INSIGHT With the flowchart in hand, the hospital can analyze each step and identify value-added activities and activities that can be improved or eliminated, LEARNING EXERCISE A new procedure requires that if the patient's blood pressure is over 200/120 when being propped for the MRI, she is taken back to her room for 2 hours and the process returns to Step 2. How does the flowchart change Answer 2 RELATED PROBLEMS 6.6, 6.15