QUESTION FOUR "But he (Mr Pandey) has had enough with a few consumers such as Mr. Teng. He feels that their service expectations of Global Voyages are high, yet their reimbursement for services rendered are protracted beyond reason. Customers' vision of what they want from businesses is sometimes coloured by their unrealistic expectation of the level of service they feel they deserve within a cultural context." Either support OR refute this assertion. Use what you have leant throughout the semester either to support or to refute the above assertion. (12.5 marks). *Populate your answers here... *Write the number of words at the end in brackets (800 maximum). *Add list of references if applicable