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QUESTION ( i ) Which of the following is included in the production, or operations, process? ANSWER The characteristics of a product or service that

QUESTION

(

)

Which of the following is included in the production, or operations, process?

ANSWER

The characteristics of a product or service that affects its ability to satisfy needs

The product's capability to satisfy a human want or need

All the processes involved in making a good or service available for consumption

The dimension of quality that refers to how well a product does what it is supposed to do

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