QUESTION

imagine that you are a resume specialist, and Teresa Flores hires you to revise and edit her resume. Below are a job ad and a resume that Teresa has prepared to apply for that job. Using the information you have about Teresas two jobs (information follows the resume), redo her resume to improve it. Pay attention to the content, organization, and style of the resume as you compose it.

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Account Manager

Location: Aurora, IL

Job Category: Business/Strategic Management

Career Level: Entry-Level Manager (Manager/Supervisor of Staff)

Quantum National is the market leader in providing research, sales and marketing, health care policy consulting, and health information management services to the health care industry. Quantum has more than 20,000 employees worldwide and offices in 15 countries in Central and South America. Medical Innovation Communications, a division of Quantum National, currently has an opportunity for an Account Manager in our Aurora, IL, office. Medical Innovation Communications provides comprehensive product commercialization at all stages of product development: from phase 2, through national and international product launches, to ongoing support.

The Account Manager has global responsibility for managing the clients marketing communications programs, assuring that the clients objectives are met in terms of program quality and on-time delivery.

Responsibilities include the following:

• Maintain day-to-day client contact to identify and translate marketing objectives into strategic medical communications/education programs.
• Develop proposals, budgets, and estimates of job cost and profitability.
• Lead a team of Project Managers and Marketing Associates through guidance, delegation, and follow-up.
• Work with New Business Development Teams to develop proposals, budgets, and presenting company capabilities/business pitches to clients.
• Schedule the workflow of a 30-person demonstration and marketing team.

Requirements include the following:

• Bachelors degree.
• Ability to define and respond to client needs.
• Ability to work effectively under tight deadlines.
• Proven client management experience.
• Superior written and spoken communication skills.

Email job application letters and resumes to pattersj@micquant.com, and direct inquiries to J. Pattersen.

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Teresa Flores 8523 8^th Street 125 A S. 27^th Avenue

---------------------------- Ames, IA 50011 Omaha, NE 68101

cell: 515-668-9011 515-311-8243 402-772-5106

Objective

To get a job as an account manager.

Education

Iowa State University, Ames, IABusiness

December 2021

Minor: Botany

Cumulative GPA: 2.63/4.0

Metropolitan Community College, Omaha, NEAssociate of Arts

May 2019

Bryan High School, Omaha, NE

May 2016

Work Experience

May 2021-August 2021 Summer Internship at FirstWest Insurance, Des Moines, IA

• Worked with a senior account manager to oversee some medical and EAP accounts.
• Made phone calls to customers.
• Organized meetings with customers.
• I had to write some training how-tos for the new billing database.

2015-2019 Worked in family business

Worked weekends and summers in my parents used-book store.

Skills

Microsoft Office

Fluent in Spanish

At her internship this summer, the person Teresa worked with was pretty much an absentee supervisor: Teresa had to do all the work alone (and shes still a little bitter about that). Her department managed five Employee Assistance Provider accounts with a total of about 36,000 individual policy holders in five Midwestern states. She had to set up and maintain work schedules for 12 employees and manage the expense reports for the entire group. Four of those employees traveled a lot, so there were lots of expense reports to manage; there were so many that Teresa had to revise the departments travel expense budget twice. She spent about four hours every day returning customer phone calls and linking customers up on conference calls with her departments employees. And those training how-tos? That turned into a 20-page how-to manual, which she wrote up and then had FirstWests IT department turn into a Web site for the department use.

Her parents family bookstore in Omaha is actually a franchise of a national chain of bookstores: Booktopia. The store generates about $700,000 in gross sales per year, and it stocks about 100,000 titles (not counting Internet sales and special orders). It employs 5 full-time and 17-part time employees. In addition to filling in as a floor clerk, stocker, and cashierall jobs that put her customer-service, cash-handling, and people skills to the testTeresa was handling all of the paperwork between the store and Booktopia corporate office in 2017 and 2018. (Her parents are great salespeople but theyre not good at paying attention to details. Thats created friction between them and the corporate office.) That paperwork includes all of the stores quarterly and yearly budget, staffing, and marketing reports.

Begin the work on this assignment by carefully reviewing the job ad. Search for key terms that should appear on the resume. Match Teresas schooling and work experience with the job ads description of responsibilities and requirements. Present Teresa and her skills as specifically and accurately as possible. Be careful not to mislead. At the same time, try hard to highlight Teresas potential.