Question: Mr. Abdullah has recently established Al Dhakiliya Bakery in Hail city. He has received complaints from customers that the Party Cakes are not delivered on time.

After a detailed analysis, he came up with the following causes for the delayed delivery of party cakes:

1. Frequent breakdowns of machine

2. Few skilled workers to bake cakes

3. Inappropriate procedures

4. Unavailability of materials

5. Heavy pressure from supervisor

6. Miscommunication between salesmen and Chef.

7. Poor transportation

Advice Mr. Abdullah explaining the importance of Fishbone diagram and draw a diagram by showing causes under four heading such as Machinery, People, Methods and Materials.