QUESTION ONE 1.1. Determine the various types of noise. 1.2. What is a meeting 'agenda'? 1.3. Explain the duties of the Chairperson in managing a meeting. (7) 1.4. What is the difference between a report and a proposal? QUESTION TWO [25] 2.1. Identify and elaborate on the three (3) steps of the 33 writing process. (9) 2.2. Assume your client has received bad service at your service centre and is relatively unhappy and has written a letter to complain. Write a letter in response, apologising for what transpired. Write a letter to the client apologising for the bad service provided. Use relevant formatting and tones. (16) QUESTION ONE 1.1. Determine the various types of noise. 1.2. What is a meeting 'agenda'? 1.3. Explain the duties of the Chairperson in managing a meeting. (7) 1.4. What is the difference between a report and a proposal? QUESTION TWO [25] 2.1. Identify and elaborate on the three (3) steps of the 33 writing process. (9) 2.2. Assume your client has received bad service at your service centre and is relatively unhappy and has written a letter to complain. Write a letter in response, apologising for what transpired. Write a letter to the client apologising for the bad service provided. Use relevant formatting and tones. (16)