QUESTION ONE a) Dr Edward Deming is regarded as the father of quality management through his contributions to Total quality Management. Explain any ten principles of Deming's route to quality. (10 Marks) b) Clealy explain any ten dimensions of quality (20 Marks) QUESTION TWO a) Organizations incur various costs in improving the quality of their products or services. Briefly describe the three elements of the costs of quality (12 Marks). b) List and describe the four levels that constitute the ISO 9000 structure. (8 Marks)