QUESTION ONE:

a. What is the Quality Loss Function (QLF)?

b. Managing quality of operations is a cost-full practice. Briefly describe any four (4) categories of costs likely to be incurred in managing the quality of operations.

c. Describe other Five (5) Product's attributes which are subject to company's decisions :

d. Describe only Five characteristics of a TQM organization

QUESTION TWO:

Tanzania Breweries Company has decided to expand its production of beer by opening a new factory location. The expansion is due to limited capacity at its existing plant in DSM .The sheet below provides a set of easily not quantifiable factors that the management has decided that are important. Their weights and their rating for two possible sites Mwanza and Iringa are shown.

Factor	Weight	Mwanza	Iringa
R/Materials	0.10	60	100
Labour costs	0.05	80	90
Water supply	0.40	90	70
Transport cost	0.10	92	86
Climate	0.20	80	40
Tax	0.15	90	80

REQUIRED

a. From the given information in (b) above, quantitatively, comment which location will bepreferred by the management

b. Describe the five-step process of using Decision theory in Operations Management

QUESTION THREE:

1. Briefly describe any four (4) basic characteristics of the waiting line.
2. A firm is planning to set up an assembly line to assemble 40 units per hour, and 57 minutes per hour are productive. The time to perform each task and the tasks which precede each task are:

Task	Preceding Task	Time to perform (min.)
A	--	0.69
B	A	0.55
C	B	0.92
D	B	0.59
E	B	0.70
F	B	1.10
G	C, D, E	0.75
H	G, F	0.43
I	H	0.29

REQUIRED:

a. Draw a network diagram of precedence relationships for the given assembly line

b. Compute the minimum number of workstations required to produce 40 units per hour.

c. Balance this line using longest processing time.