QUESTION ONE

You are a part time student and a candidate scheduled to sit an exam in the next one week. You are working. You intend to take permission from work in the next two days to be able to revise adequately for the exam. If permission is granted, you will sit for all exams. If not granted you will opt to revise at works in the afternoons and at the end sit half the exams. If unable to revise in the afternoons while at work you will not sit any exam instead schedule for next time the exams are offered. If you sit for the exams and fail less than half the papers, you will resit the failed papers in the next session. If you fail all the papers you will quit being a student and concentrate at work.

Required:

-Identify decisions and activities that are involved in this process.

-Draw a process flow chart, indicating decision and action points and describing the decisions and the actions.(10marks)

QUESTION 2

Why is it important for top management to support quality processes in the organization? (5marks).