question:

This meeting will take place at your workstation.

The objective of the meeting is for you to coach and mentor Tristan in how to draft a document in Microsoft Word and email it to you.

First speak to Tristan about the tasks that you intend to delegate to them.

You are required to implement the techniques or processes you have thought of to overcome any barriers that Tristan presents to taking on the job.

When you have gained Tristan's agreement, evaluate their computer skills by asking them to open up their internet account t.

Demonstrate how to do yourself, opening your internet account, creating a new Word document, attach the document to an email and send it. Describe how emails can be sent to a number of people or a group - and that once you receive the email you will access it and then copy the information into the social media platform.

Ask Tristan to demonstrate to you that they can do. Coach them through the process as necessary.

As part of the mentoring component of this activity, you are required to encourage a trusted, ongoing relationship to form between you. To do , you should demonstrate effective communication skills including:

• speaking clearly and concisely
• using non-verbal communication to assist with understanding
• asking questions to identify required information
• responding to questions as required
• using active listening techniques to confirm understanding.

Before concluding the meeting, ensure that you gain Tristan's commitment carrying out the tasks that you have assigned him.

reference:

You are the manager of a busy caf within the Blue Healer Hotel and Spa. Apart from you and the owner, there is a full-time chef named Navneet, two sou chefs, two part-time kitchen porters and casual wait staff employed. The casual wait staff are from the local area and are mostly university students or high school students working part-time shifts. The team is tight knit and work well together. The casual wait staff visit the caf socially sometimes and the culture is one of sharing and helping each other out when needed.

The caf's vision is to be the most popular caf within the local region renowned for its amazing local food and service and vibrant atmosphere.

Its mission is to grow the caf and its popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it's a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable practices; and it becomes known for its vibe and atmosphere.

Values listed in its Strategic Plan include:

• Operating with trust and integrity with each other, as well as with employees and the community.
• Customer focus through appreciation of interests and passion for food that is local, healthy and delicious and sustainably sourced.
• Camaraderie through recognising the superior strength and efficiencies of good team work
• Innovation through best practice and change
• Openness and transparency in communicating with our employees, customers and the broader community.

The organisation has adopted three key strategic goals is to improve local interest in the community and not just rely on the hotel guests for revenue, specifically to:

• increase local traffic by 25% in the new upcoming financial year
• develop and implement a "specials or loyalty" program to use as the basis of weekly advertising in the local area
• provide entertainment to encourage people to stay longer.

A key approach to achieve these will be to establish relationships with local talent to provide entertainment and increase advertising locally.

The owner has asked you to develop a team work plan that will include a range of tasks and activities that the caf's staff can carry out over the next twelve months to achieve the key strategic goals and objectives.

In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve them. With the participation of the staff, you are to translate their ideas into actions that they will then carry out.