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Question: Topics -Constraint Management in Services In a recent service encounter: 1. Describe the service 2. What was the bottleneck? 3. What was the

Question: Topics -Constraint Management in Services " In a recent service encounter:

  • 1. Describe the service
  • 2. What was the bottleneck?
  • 3. What was the cause of the bottleneck (speed of service, information transfer issues, etc.)
  • 4. What could be done to remedy the issue?
  • 5. Other observations

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