QUESTION TWO 2.1 Change is a complicated process at the heart of which lie people and their natural resistance to it. The change process therefore poses major challenges to South African managers and to managers in the rest of Africa and world-wide. Managing change is one of the most difficult challenges facing management. Understanding how and when to change is a vital function of management in a fast-changing world. Critically evaluate the change process and steps in the change process, expound on the four main areas of organisational change and the causes of resistance to change. (20) A BIEEQR