QUESTION TWO [30] Read the brief human resource profiles of three South African companies and answer the following questions: 2.1 This is one company that could be a role model in terms of how you take HR as a serious business partner. With reference to this statement from the Coca Cola South Africa profile critically discuss the role HR in an organisation, examining in particular, the notion of HR as a business partner. (10)

2.2 Evaluate the appropriateness of the recruitment strategies employed by each of the three organisations profiled and discuss the factors that influence recruitment policies in organisations. (10)

2.3 All three organisations profiled place strong emphasis on performance, making reference to a culture of performance. With reference to this, discuss how a performance management system can enhance such a culture. (10)

QUESTION THREE [20] Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give off their best every day, commit to their organisations goal and values and contribute to organisational success with an enhanced sense of their own well being. With reference to this: 3.1 Explain the crucial importance of employee engagement and outline the characteristics of engaged employees (8)

3.2 Discuss how organisations can create an engaged workforce. (12)

QUESTION FOUR [30] 4.1 Various macro- and micro-environmental factors have made it necessary for organisations to adapt or renew their basic structures, systems, organisational culture, and management practices. These factors include international competition, emphasis on information technology and socio- political and socio-economic changes. The success of transformation depends on the leadership of an organisation. Strategic leadership is required for systematic, planned and controlled change. With reference to this, discuss the role of transformational leadership in instituting meaningful change in an organisation. Include in the discussion the characteristics associated with transformational leaders.