Question:

1. Use appropriate method/s and produce a critical evaluation on service Quality of the Seylan bank.

The Answer should include these Criteria's:

• Critically evaluate one from the organization point of view and the second from our point of view.
• Introduce a model which has been used to measure service quality.
• The most effective model which can be applied to Seylan bank
• Evaluate the outcome which are been obtained throughout this process. (compare two model minimum)
• What is the service quality which is inside the organization
• Evaluate the service quality from model analyzed compared of the general opinion of the author.
• identify what the of loop holes can be identified in this bank

-You have to provide what type of a sufficient strategy.

Reference:

https://www.yumpu.com/en/document/read/40544794/the-case-study-seylan-bank

Please follow the guidelines and criteria's on what should be included in the question.