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QUESTIONFOUR a)Analyzethefollowingcostdata.Discuss THREE(3) implicationsofthesedatatomanagers? Product A B C Total sales RM 537,280 RM233,600 RM397,120 Externalfailure 42% 20% 20% Internalfailure 45% 25% 45% Appraisal 12% 52%

QUESTIONFOUR

a)Analyzethefollowingcostdata.DiscussTHREE(3)implicationsofthesedatatomanagers?

Product

A

B

C

Total sales

RM 537,280

RM233,600

RM397,120

Externalfailure

42%

20%

20%

Internalfailure

45%

25%

45%

Appraisal

12%

52%

30%

Prevention

1%

3%

5%

Note:Figuresrepresentpercentagesofqualitycostsbyproduct.

b)ExplainTHREE(3)qualitygapsmightexistinoperationsof abudgetairline.

c)DiscussTWO(2)advantagesandTWO(2)disadvantagesoftheSixSigmaapproachtoquality improvement?

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