Questions

1. How would you describe the conflict between Mi-

chael Eisner and the Weinstein brothers, the two board members (Disney and Gold), and Steve Jobs?

Was it functional or dysfunctional?

2. Think back to the stages of conflict described in this

chapter. Which stage best described the conflict be-

tween Eisner and Jobs? Was it perceived, felt, or man-

ifest?

3. Which of the following best describes Michael Eis-ner's and Bob Iger's approaches to resolving con-

flict: dominating, problem solving, avoiding, or accommodating? Explain.

4. To what degree do you think Iger's calmer and less

confrontational approach to running Disney helped

the company survive a major recession and position

itself for continued success?