Questions

a) A team operates best when it understands its tie to ________.

Options

1. contingency factors

2. the numbersthe amount of sales or number of items produced, etc.

3. its managers goals and objectives

4. organizational strategy

b) Which of the phrases below best describes the contingency view of management?

Options

1. Factors such as organization size, work technology and other situations affect how an organization's management needs.

2. Each individual department in an organization supports a larger area.

3. Managers should observe and determine the best possible method to complete tasks.

4. Rigid hierarchical structure affects an organizations ability to change rapidly.

c) Which of the following is an element managers can leverage to find individuals that would work well on a team?

Options

1. Organizational hierarchy

2. Employee selection process

3. Collective cultures

4. Rewards programs

d) Mary Parker Folletts approach to conflict resolution built upon her Quaker background and training. She believed in

Options

1. constructive consultation of equals rather than compromise, submission, or struggle

2. constructive conflict, which would show whose ideas were better

3. a hierarchy of command that would quickly settle conflicts

e) Synergy is a distinguishing feature of a team. What is synergy?

Options

1. The process of combining two or more actions that result in an effect that differs from the total of the individual actions.

2. The process by which a groups energy doubles even though the same amount of effort is put forth.

3. The process by which a groups actions have energy and infect the rest of the office.