Questions

a) When both parties perceive conflict, which stage of the conflict development process is complete?

Options

1. Cognition and personalization stage

2. Intentions stage

3. Potential opposition or incompatibility stage

4. Behavior stage

b) Rania has just received an email from a key customer who is in town and wants to have dinner that evening. However, Rania had made plans with her friends to see a new movie that night. This is an example of what kind of conflict?

Options

1. interpersonal conflict

2. intergroup conflict

3. intrapersonal conflict

4. intragroup conflict

c) A negotiation takes place, and one person walks away with everything they want at the cost of the other individuals settlement. What kind of negotiation is this?

Options

1. Distributive negotiation

2. Integrative negotiation

3. interdependent negotiation

4. Under these conditions, negotiation cannot exist

d) Taka and Samantha are at the closure and implementation stage of their negotiation. They will draw up an agreement and then ________.

Options

1. look for the best possible outcome for their individual situations.

2. agree on the rules by which the negotiation will take place.

3. determine how the terms and conditions will be executed and monitored.

4. anticipate what the other party will ask for.

e) What term is used to describe the most advantageous course of action a party can take if negotiations fail and an agreement cant be made?

Options

Tactical empathy

BATNA

Emotional payments

Mirroring