Questions

Question 1

Improving the sales team's performance is critical to your success.Leading your team well will be one of the most important things you can do as the team leader.List two (2) strategic KPI's you would like to implement to ensure the sales team at BuySmart Pty Ltd can improve on their weekly sales targets.

Question 2

Effective communication is vital to the success of any team and team meetings can play an important role in effective communication.List and explain briefly five steps that the sales team supervisor should follow in order to hold an effective team meeting?

Question 3

Your team member Mary Koustaboudis has had some issues or resistance to using the office I.T software.As the team leader what strategies will you use to help Mary deal with her I.T. issues?

List and explain a strategy or idea that you the sales supervisor could use to help Mary overcome her concerns and resistance to using the I.T software.

Question 4

As the new Sales Supervisor, you are required to provide your first monthly report on the sales teams' performance to the General Manager.From your learning resource, outline what your business report format headings should contain.

Then, write one (1) recommendation you would make in the report to improve the sales team's overall performance.