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Queuing theory recognizes that arrivals to a system Otend to occur at a steady rate tend to occur in waves, with long periods of

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Queuing theory recognizes that arrivals to a system Otend to occur at a steady rate tend to occur in waves, with long periods of idle time and short periods of intense activity tend to average out over time so that simple averages (rather than complicated distributions) can be used for analysis are almost always greater than the service rate

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